Wednesday, September 2, 2009

Update on Double Diamond Resorts

You still cause a vacuum in your general area.

Let me start by saying that I told the lady on the phone that I would likely not buy anything. She was OK with that. I have to guess that most people they offer gifts too don't buy anything. Then after they changed the requirements, I was upset. Upset because they had been misleading, if not outright lying. I had been upfront and honest with them.

Being upset, I decided the best approach was to sit a sulk. (dang it! I wanted golf clubs) After that, based on the change, I filed a complaint with the Better Business Bureau. My thinking was that someone might look to see about a history of complaints, and I could somehow thwart their plans to trick someone else.

Yesterday, the BBB called me and said they had received the complaint and would forward it to Double Diamond aka White Bluff Resort. I was happy.

Low and behold this morning, I get a call from the resort! The caller said that the 'Corporate Office' had notified them to "overlook the new requirements" since I was sent a copy of the old ones. They wanted to know if I still wanted to come down and take a tour.

I wonder how much of that had to do with the complaint?

Should I go? I don't know if I want the hassle.

Opinions?

Mr Fixit

updated in comments. Yes they were specific

20 comments:

Hammerbach said...

What makes you think they would live up to the new commitment?

Starik Igolkin said...

I would go, follow previous commitment not to buy anything, and file another complaint if they don't follow their previous commitment re the golf clubs. Good Luck!

Sevesteen said...

Did they specify the exact golf clubs you will be eligible for? I would expect something like an off-brand version of these

Mr. Fixit said...

Sevesteen, actually they did specify;

one set of these. And one set of these.

farmist said...

If you have the time to waste, check it out. We toured a timeshare in Branson several years ago, and the gas grill we were promised turned out to be a flimsy little sheet-metal box and used a propane torch cylinder (not included, of course)

Anonymous said...

My wife and I went to The Cliffs today. Thier pitch is to try to snag impulse buyers. We are not impulse buyers. We did get a Callway's gift card with a $615 handwritten value and instructions to email callawaygiftcard@ddresort.com and wait 48 hours for it to be processed and so we could then order the clubs from Callaway's website. Sounds like a load of BS, but we'll see............

Anonymous said...

I toured White Bluff a few weeks ago and it was a joke. Our tour guide sounded like he was reading out of a book. they told me I had to buy that day or never, so i told them never!!

Anonymous said...

I purchased a lot 17 years ago and received the clubs...big deal.

The resort has never taken off like it was promised. The land values have drastically dropped and selling a vacant lot on the golf course is next to impossible unless you give it away. Many people just walk away from it to escape the yearly dues.

The CEO of double diamond is an ass, he sues anyone that questions his actions.

Bottom line, if you want to look for a resort area for retirement or a second home I strongly suggest Hot Springs Village in Hot Springs, Arkansas. It is ten times what White Bluff wants to be.

Buy a good set of clubs if you want to play, eBay or Craig's list has sets that are cheap.

Christine said...

I found your blog after doing some research on Double Diamond. My hubby and I are scheduled to go visit Rock Creek this weekend. I appreciate learning about your experience prior to going...we're going more out of curiosity (well, and the golf clubs) since we do plan on own land at some point in the future. Although after reading some comments I found online, I highly doubt that Double Diamond is the place that we'd want to be dealing with.

Not sure if you knew, but the property owners at White Bluff are actually suing DD for fraud...

http://www.lexisnexis.com/Community/realestatelaw/blogs/peopleinthenews/archive/2009/09/29/Property-Owners-Sue-White-Bluff-Resort-and-Developer-for-Fraud.aspx

Christine said...

Here's an update on our experience at Rock Creek this weekend...

We were actually very impressed with the resort, amenities, and staff at Rock Creek. Everybody there were very nice (and we went in being pretty skeptical based on the info that I had uncovered on White Bluff). The resort itself was gorgeous, and very much suits our lifestyle (or lifestyle that we wish to have when we are ready to move out there). We ended up getting a piece of property there, and of course got our set of Taylormade golf clubs that was advertised (hubby was ecstatic). We're pretty excited about it. So hopefully it doesn't turn into a White Bluff situation. We'll definitely keep a close eye on it.

I'll come back and update if anything changes.

Anonymous said...

Took the tour at Rock Creek, didn't buy, but got the clubs. The employee left the room twice to give us a little time to talk. Noticed a white intercom next to the side window - we think they were listening to our conversation when the employee left us alone. Very informative , all business. Pressured us, then left the room, came back and pressured again and then left for a second time. During that absence we said we weren't going to buy and when the employee walked back in, that was it - they let us leave, no pressure - we know they heard us talking. BUT, we got the clubs!

Anonymous said...

I was an impulse buyer 9 yrs ago. I was very excited at the time about the many promised developments, which unfortunately have never happened. The POA dues have tripled since then and if you try to pay them out by the month, they threaten and harass you, turn you over to the Credit Bureau, etc. You're dealing with a real character in the CEO. A real arrogant, mean, and rude Nepoleon. Yes, he's short. I no longer live in Texas and if I could give the place to someone just to get out from under the POA and the people that run that place, I would. My advise, don't buy.

Ron said...

To Anonymous dated April 9, 2011. While much of what you say is correct, I would be happy to take over your property and pay the HOA dues (which are indeed outrageous).Ron

ksomas said...

Went to the Retreat in Cleburne and checked out the property with my family yesterday. It is awesome!! Sales Rep Gary Phillips was genuine and explained everything well. No sales pressure! Didn't buy since we are focused on college education for children, as well as the fact none of us play golf. I think this location is a good investment for the future since Gary indicated there will be a toll road coming up to Johnson County in about 2/3 years time, connecting it to Ft. Worth. Got 2 sets of golf clubs (Adams Golf) for making the trip and checking it out.

Anonymous said...

I was also a inpulse buyer in 2005. I also was excited by all the promised developments that have never happened. I would let anyone take over my payments who wants them - I'll even throw in the Callaway Clubs I received - their still in the box. chestie2005@yahoo.com

Anonymous said...

I received an invitation to Rock Creek Resrot and since I am looking for a new retirement lake area lot, I decided that I would go. I called to set up the appointment, gave them my combined salaries and all was verified to be OK. Yesterday I received a phone call from Double Diamond Resorts that "the qualifications had changed and I was no longer qualified." I had visited the Double Diamond resort at Lake Whitney in 1998. When I stated that my paperwork for this visit said that I could not have visited any double diamond resorts within the last 24 months, I was told that qualifications had "changed" since the paperwork was sent out. Now that I am reading all of the other actions of double diamond resorts, I know that I am better off NOT dealing with such an unscrupulous company. Sounds like a lot of very unhappy people!!

Anonymous said...

Went to Rock Creek this weekend(11/10/2012). It was a joke. High pressure sales and BS! Also, they only offer one lot. You would have to purchase it and buy up at a later date if you wanted a nice lot. They said that 900 of 2400 lots have sold but there are only about 10 houses on the hole place. The golf course looked very nice but the high fees would kill the deal. After the promotional period, payment/fees would be $650 month. I can play a lot of great golf for 650 month. With all that said, we did not get the golf clubs as promised. They gave us several excuses and after 45 minutes of arguing, they gave us gift card for much less than the value of the promised clubs.

Anonymous said...

I have a nice level lot with trees at Rock Creek Resort purchased in 2008. I was very hesitant to purchase and only agreed to do so on the understanding that I could use the Double Diamond 'buy back' program if I decided to sell. I have since found out that is not true. If anyone is interested in taking over the payments please email me at christina-b@kw.com

One Motivated Seller said...

If anyone wants a lot at The Retreat I have you can HAVE!!! Just take over the fully assumable loan and it's yours! I still have the clubs if you want them. I've been paying on this lot for almost 8 years and have about 18k left to pay. Come and get it! bwnellis2000@yahoo.com

Anonymous said...

DD Resorts disqualified a referral of mine (I'm a property owner @ Rock Creek)
Here's who they disqualified:
Former President of Major Marine Industry Co. who owns 32'ft.boat,loves golf-member at two other country clubs in both Texas/Oklahoma.Retired but owns rental properties and three homes.High Net Worth individual.Now you would think DD Resorts would want a guy who plays golf and is an avid boater (Rock Creek has boat slips to handle 40')and owns several homes who could afford to build there or at least make a payment in cash for the land.Maybe in here lies the problem,they would rather have some one finance their land and make more profits than someone who just pays upfront.No profit there.So DD "rejects" my referral even though they offer no reasoning on the Ad flyer they sent saying both I and my referral will receive a $500 Macy's gift card just for coming out.
When I complained,they offered if my referral bought land, we both would get a 2 night hotel in Vegas,but I have to get my own flight out there.I found this unacceptable and they have refused to comment back to my numerous emails and phone calls.My next step is to take my findings to the State Attorney General of Texas.
I do not recommend owners send referrals to DD Resorts because they don't offer the gifts they promise.Please note they now list all the qualifers,but not when my offer occurred.